Archives: Reviews
“I really appreciate Caleb coming out and diagnosing the issue with my heat pump. It was up and working before he left.”
“Absolutely will recommend Air Flo Heating to others in Jefferson County! Professional, personable, neat and 5 Star”
“Matt K. was great we had a lot of questions and Matt went above and beyond to answer them”
“The whole crew is wonderful – thank you to Ashley for the estimate & walk through; Tanner & Matt M. for the installation. We love Air Flo Heating!”
“I was able to get a same day appointment, Everything was done in a timely matter &
Explained thoroughly. Eli Knapp was my technician”
“Caleb is a wonderful technician, he took the time to explain step by step how to clean my filters. Air Flo should hire 5 more Calebs!!!!”
“Eli is efficient and knowledgeable. He explains the work to be done and any necessary upgrades and the reason why. He has serviced our handler and compressor for many years. He is a 5 ⭐️”
“From our first experience with Tim coming to give us a bid and then back again to answer questions and clarify, Air Flo was very easy to work with. From the time we signed to installation was only 3 days. We replaced because of age not because it had broken.
Installers Tanner and Matt showed up promptly just after 8 am and worked straight through the day finishing by 4:30 pm.
After a very thorough training of our new thermostat they also made sure our app was up and running correctly.
All 3 guys were very pleasant and easy to work with. We highly recommend Air Flo.”
“They were friendly, curious, and efficient in their task.”
“Eli was awesome, he was polite, efficient and I appreciate it when he comes each time to clean my filters. Thank you”
“Eli and Caleb just came out for our furnace and heat pump maintenance, and I couldn't be more impressed with their service. From start to finish, they were professional, knowledgeable, and incredibly friendly.
Not only did they handle the maintenance with great care and efficiency, but they also took the time to explain everything thoroughly. I appreciated them explaining the details of a potentially new equipment I was interested in.
It's rare to find technicians who combine skill, expertise, and exceptional customer service so seamlessly. Highly recommend Air Flo Heating and thank you for the great service Eli and Caleb.”
“The service tech was great. Answered all the questions and did a great job checking both the a/ c and heating.”
“I have these guys inspect my heat pump system every year to keep it in working order. They are always on time, friendly, and professional. I feel confident the system will work properly after their thorough inspection.”
“Alex was great. He explained the situation in terms that were understandable and then went to work. After the repair was completed, he came inside and explained the thermostat so that I was aware of how to maintain the most efficient way to operate the system and my heating needs. Thank you AirFlo”
“Prompt, Efficient, professional. I’ve always had trouble free service from AirFlo technicians.”
“Alex was prompt, friendly, knowledgeable, and helpful. He was a pleasure to work with.”
“The total experience of picking a replacement for our home was very good. Given a couple of choices we decided and ordered the product. The communication from installation to completion was very good. We are very pleased and appreciate the sounds we no longer hear when the New furnace turns on.
Thanks for the great product and the very good service individuals at all levels.”
“Tony was top notch!!! He was pleasant and took the time to explain everything to me as it was happening. I would recommend Tony for your next duct cleaning.”
“Alex was out to help with my thermostat and fix my issues, he was very polite and courtous.”
“Totally outstanding service. Airflo and their professional team quickly diagnosed and fixed the problem. It is really great to have them standing by in the event of a heating emergency. You folks are definitely a gold star team. Thank you.
Douglas Rudd”
“Great service. Courteous and quick. Squeezed us into their schedule. Thanks.”
“I was late coming home. I received text that they were at my house. They did the maintenance and offered me a yearly program cheaper than i was paying.
I haven’t missed a year of maintainance so this will save me a bunch
Great friendly workers.”
“Brendan was very efficient and very friendly. He had a new tech with him but he mainly stayed outside doing the checkup on the outside unit. Brendan has been here before and he was very friendly and efficient then as well. He’s definitely a great tech.”
“Tony from Air Flo cleaned our dryer vent. The vent goes from our utility room, under the house to the backyard. He changed outside from his work boots to spotless soft shoes EVERY time he came inside. The end result was amazing. He vacuumed my utility room even behind and under the dryer.
He recommended the time for my next vent cleaning. He also checked my HVAC vents to determine if they needed cleaning. They did not. It's nice to meet an honest expert.
I highly recommend Tony and Air Flo for anyone on the peninsula.”
“The technicians were friendly, polite and professional. Great service!”
“Tanner & Matt: Thank you for the excellent installation of the replacement heater at our little cabin on the Coyle”
“Eli was great, very knowledgeable, very friendly. He explained what was going on in our heat pump system and fine tuned the settings.”
“Caleb did a wonderful job with our heat pump. We are very happy with our service.”
“Tim and Diego were on time and quite professional in all of their work. I’m really enjoying my new heating system. Thanks”
“I have worked for Pierce County for 25 years and have never seen a more perfect installation than the DeWoody install. The two men Matthew and Zach really took their time to ensure a clean installation. At the side penetration usually installers will foam the hole, this one was sealed with putty and looks professional, they took their time to make sure everything was perfect. The refrigerant lines are UV protectant but they sleeved it in anyways, which is an extra step to make it look good. The conduit is very clean and the disconnect looks good. The attic penetration was even sealed. The whole installation was done in a way I have never seen before. These two guys should be used to train others to do a clean perfect installation, this was a very big job. Hats off to them, I have never made a call like this before in all my 25 years of working for the county.”
“Everyone was wonderful to work with during installation. Tanner never rushed me while explaining the thermostat operation & he was very patient kind even though it was late in the evening when the job was complete. Very Happy Customer!!”
“Evon Symon, the responding technician, arrived on time, and ready to investigate the problem. He determined the issue, explained the cause and remedy in a thorough and professional manner. He was neat, respectful of the house interior, and very helpful. He is definitely an asset to the company. Thank you.”
“My very old Heat Pump quit heating during the recent extremely cold temperatures, leaving me tovheat my home with portable space heaters 24/7. I called Air Flow for help to buy a new Heat Pump. Air Flow came to my rescue and helped find the Heat Pump and installed it quickly on a very cold day. Tim and Diego did an outstanding install assembly, test and cleanup. Thanks also to Ashley and Ellie for the needed paperwork to rush this install and get me back in a nice warm house.”
“We have been with Air Flo for over 30 years. Recently became necessary to replace our 25 year old heat pump and furnace. Excellent service, as usual. To a man, they insist on doing everything right.”
“Since my husband passed, caring for the house has been stressful. Your employee was kind and knowledgeable. He cleaned the dryer vent/ducts and showed me what to check so the house would remain safe from clogged vents. I feel safer and I am so glad I called I called Air Flo.”
“They did a great job, no complaints. Came prepared, and wasted no time in getting the job done, Without any issues. All we're well trained professionals. Thank you very much.”
“Every person that came to estimate and install were extremely friendly and knowledgeable. Everything went smoothly and the system works great.”
“This purchase and installation was a pleasure from beginning to end. Our old heat pump and furnace needed to be replaced. In an initial consultation, Tim N. gave us all the information we needed to decide what models to choose. Air Flo sent four installers, Tim T. and Matt M. and their teammates Diego and Matt K. Everyone was knowledgeable and skilled, so the whole job was completed by early afternoon. All the Air Flo people, including the office crew, were friendly, professional, and fast. The inspection by the county building official went smoothly. We have always been happy with Air Flo's work, and couldn't have asked for a better experience this time. Thank you.”
“Newly purchased house had a couple issues with the thermostats not working properly.
Took AirFlo’s tech just a couple minutes to diagnose, correct the problem, and even programmed the thermostat when he was done.
Would highly recommend.”
“Tim, Matt, and the others installed a new Trane heat pump and furnace to replace the old ones. They were friendly and professional and did excellent work. Tim did great in teaching us how to use the new thermostat and helping us download and install the Trane App on my cell phone. They made sure all the holes were properly sealed and all the debris was cleaned up.”
“Thx to Tony for a thorough and professional duct and dryer vent cleaning. He inspected the duct runs in the crawl for us and showed us photos of the crawlspace. He also left everything neat and clean. He’s an asset to your company. Thx T”
“Very professional installation and professional staff who took excellent care of my mother in law. Will always highly recommend Air Flo.
Don Strait
Strait's Taxidermy”
“We are so pleased with Caleb from Air-Flo. Being new to “heat pumps” we had many questions. He patiently answered them thoroughly. He is very professional and knowledgeable. His nickname could be Doc Caleb. He’s an asset to the team!”
“We are so pleased with Caleb from Air-Flo. Being new to “heat pumps” we had many questions. He patiently answered them thoroughly. He is very professional and knowledgeable. His nickname could be Doc Caleb. He’s an asset to the team!”
“The entire process was great, from the initial visit through the installation. Air Flo personnel were on time, professional and pleasant to have woking on our home. They left a very neat and clean installation inside and out. We highly recommended them.”
“Great Service! They arrived on time, consulted with me at the beginning and end of the job and several times during the day. They cleaned up and hauled all the old things away and left both inside and outside looking better than when they started. Very pleased!”
“My experience with contractors is many and varied, and in every dealing with them, Air Flo has well surpassed even minimum expectations. I was about to go with a larger company for a new heat pump and furnace, but Air Flo came to me on a trusted recommendation. Todd was a pleasure to work with in determining my home's needs, and Tim and Zach worked hard (literally sweating in a house without air flow…) to replace my old system. Five stars are deserved here, as are my thanks for making things less stressful than I'd expected.”
“Technicians showed up timely, answered all my questions in the detail I wanted to know and serviced my HVAC quickly. Will be using them again next year (bought their Silver plan).”
“Very friendly and explained everything! Very respectful of our home and answering all of questions! Very satisfied”
“Timely arrival and careful expert attention”
“I tried them for servicing my HVAC system.
Excellent work… Definitely planning to have them back again!”
“The technician did an excellent job! He was tlmely,efficient and knowledgeable”
“He is a highly competence and dedicated technician who quickly identified the problem and eliminated it. He is honest in his dealings and is a definite asset to Airflo. Extremely professional and his technical knowledge is unsurpassed.”
“Knowledgeable, prompt service. Tech explained his work and state of the system overall”
“Knowledgeable, prompt service. Tech explained his work and state of the system overall”
“Great service. Technician was competent, thorough and a gentleman.”
“Tony was outstanding. He really knows his work, and gave super-clear explanations of what was going on (and what WASN'T going on), which was massively reassuring. In just a few words: I really appreciated his knowledge, his clear communication, and his integrity.”
“Great service as always! On time, respectful, great work. We know our equipment (also installed by AirFlo) will continue to work well for years.”
“Gerard and his partner did a thorough and professional job of explaining what went wrong with our heat pump and told me what needs to be done.”
“Arrived on time was prompt and efficient, polite and helpful answering all questions and concerns.”
“Arrived on time was prompt and efficient, polite and helpful answering all questions and concerns.”
“Polite, informative, professional got to work and took care of business. Very competent.”
“Pleasant, informative technician. Good customer service.”
“Eli our technician is fantastic. He's very knowledgeable and efficient when he arrives. It's a true pleasure to have him service our unit.”
“Caleb was timely, thorough, and competent. He identified parts to replace on our aging propane fireplace, cleaned and tested our heat pumps and left settings as he found them.”
“The tech was very courteous, clean, and showed great respect for my home. He took time to answer questions about my hvac system and was enthusiastic to share his knowledge. I hope to see him at next year's maintenance!”
“Excellent service, quick and efficient in managing the yearly service. Kind, explained as needed, and cleaned up upon leaving. Thanks so much to a great team.”
“A very organized and professional organization. Tim, Tanner and Diego were knowledgeable, organized and helpful. Amazingly quiet installation, as well. We would not hesitate to use them again.”
“We had an intruder into the crawlspace below the floor of our manufactured home. We had a deceased raccoon. The creature was removed by our pest control company. But then we had to deal with a completely torn up cross member between the duct lines. We called Air Flo and Tony responded. He was thorough and attentive. He carefully explained exactly what he was doing to removed the damaged cross member and then replace it with metal to deter any future intruders. Then we got a very thorough duct cleaning. The process was way more thorough than what was done several years ago when we moved in. Tony cares about the quality of his work and it showed. We really appreciate the care given to our home.”
“Alex was very professional and timely! I appreciated all the information he provided me regarding our system.”
“Very professional, knowledgeable, and kind.
Your are very fortunate to have him on your team.”
“Alex is a great representative for your company. He is friendly (even with my rambunctious 2-year-old Doodle), personable, efficient, and knowledgeable. He explained everything he was doing during this annual maintenance trip. Although I don’t hope to need his expertise until next year, he can come back and interact with our dog anytime!”
“I really appreciate the communication to not only confirm and remind me of the scheduled appointment but also the “heads up” text and email that my technician was on his way with his name and a photo. I bought my house 7yrs ago and AirFlow installed the system when it was built in 2007 so you’ve been my go to company. I’ve really had great service technicians over the years but now I’ve met Ryan! Omg he’s wonderful, he showed me some things I’d never know before plus he told me he helped install the system’s duct work when the house was built. I will always request him from now on! Thank you AirFlow!”
“Alex was very helpful in educating us on how the system is organized. He was both professional and friendly.”
“Alex was polite, respectful and professional as he conducted service in the heat pump units and whole house circulation unit. He always donned the footies in the house. He was very fast in completing the work. Definitely would recommend him to anyone else. He was very respectful of the AirFlo brand.”
“Your company is great from ease of making appointments to informing me of updates on day of service. I love that the technician sends me a text to let me know that he’s on the way. Eli has been my service tech for several years now and he does a quick efficient job. From the service he’s doing as well as informing me before he leaves exactly what was accomplished. His attitude is a plus because he’s always friendly.”
“Prompt response. Friendly service personnel. Problem solved.”
“Alex was very polite and knowledgeable and I felt comfortable having him work in my home. All of the people I have worked with at AirFlo have been very easy to work with and very knowledgeable. Today’s appointment was a filter cleaning. They did install my entire HVAC system and did a great job. I recommend them.”
“Gerald is such a pro. We love how he handles everything thoroughly and efficiently.”
“City nearest me is ORTING.
Alex did a great job. He arrived on time shortly before 8 am. And that is saying something considering he was coming from Sequim.
He was polite and professional. Answered all my concerns. If Alex is typical of your service employees, you have a very good service department. He represents what I’ve come to expect from AIRFLOW.”
“Friendly and knowledgeable at a reasonable price”
“Tanner and Diego serviced both of my ductless heat pumps today. They were courteous, on time, professional and did a great job. Thank you very much”
“The technicians were very pleasant and professional.”
“Diego and Tanner were courteous and professional. They took the time to discuss with me any concerns and informed me of the maintenance procedures on the heat pump.”
“I wanted to give a shout out to one of your technicians, Tony, and Ellie Hubbard.
Tony came and evaluated all the vents in my house in order to make a proper evaluation of the previous problems and the current situation. He was really informational and broke everything down so I could understand what was going on and what needed to happen. He seemed really knowledgeable on this type of work, and super friendly as well. I felt super comfortable with him being at the house when I'm not there, and he got the work done properly and efficiently. When he came back to do the duct cleaning, he even left everything better than he found it, he changed out my air filter and put all my furniture back to where it was suppose to be, as opposed to how I had it all pulled out for him to access the vents. I really appreciated Tony's expertise, consideration, kindness, and hard work, you could really tell he cared about helping me have safer air to breath for my son and I.
I also wanted to give a shout out to Ellie, she helped me through the process of estimates, scheduling, and billing. I work better through e-mail than phone calls, and she was super efficient with her returned e-mails and providing the documentation I needed in a timely manner.
I really appreciated working with you all, thank you for making it an easy process!”
“We requested a service call for duct cleaning which was scheduled promptly. The service technician arrived on time, and proceeded to inspect the ducts in the house. He worked efficiently and showed respect for the house and furnishings. His exam determined that the ductwork was not in need of cleaning at this time. His honest assessment of that was appreciated. We will continue to be a client of Airflow Heating Company.”
“eli came to check our heatpump regarding intermittant noise. he checked out the equipment and assured us that there was no problem to be concerned about. he was polite and efficient.”
“Our family is very happy with the whole process of replacing the old mini-split heatb pump. Todd Hulbert, the salesman, was a big help with choosing the right system and the process went smoothly.
The two installers, Tim Travers and Zach Hanson were a great team. From the moment they arrived they made me feel comfortable and provided great service in a polite and friendly manner. And before leaving they explained all the functions and took time to answer any questions that we had.
So, I give high marks and recommend the Air Flo company.
It's great to feel cozy and warm….”
“Installation of a new heat pump for a ductless mini split system and two indoor units went really well. Tim and Zach were both fastidious about our home, which was so welcome. The positioning, the care, the attention to detail, both mechanical and aesthetic, the focused work — it all led to a great result and we couldn't be happier. We were surprised late in the game to learn that site prep for the exterior unit was in our wheelhouse, but even there, we got a great crew together and everyone collaborated really well. Highly recommend.”
“Tanner, Diego, and Ben were top notch for heating system replacement. They took the time to correct our old system ducting and did a great job installing the new system. Tanner was very knowledgeable and easy to speak with and his explanations were very helpful. The team worked flawlessly together and ten out of ten would recommend!! Thanks Ashley!!”
“Alex serviced my unit today. It was the most thorough cleaning and maintenance I’ve ever had on my unit. He is a great representative of your company, congenial, competent, knowledgeable and very thorough. I will recommend Airflow to my friends and neighbors.”
“We were very impressed by the professionalism of the Air-Flo staff, from the schedulers to the customer service representatives. Our technician, Tony, was a stand-out. He did a thorough job with cleaning our dryer vent, which has a complex and unusual installation. But he went beyond the usual in educating us in prevention and future service needs. He was sincerely concerned that we have all the information we need for safety and proper operation of the dryer and that all our questions were answered. All his explanations were clear and thorough–Tony is an excellent communicator, educator and representative for the company.”
“Maliah did a great job on our annual checkup. In addition to being very personable, she offered us some helpful advice and was sweet to our dog!”
“From Ashley coming in and checking out my needs to the installation by Tanner and Diego it was very professional. Would highly recommend this company. Oh and I love my ductless air flow!”
“Air Flo’s installers worked to replace our entire heating/cooling system very efficiently. They answered our questions, were polite, and we are extremely satisfied.”
“Tanner, Diego and Ben are the best. They installed our heat pump and furnace. It’s a hard job and these guys are very professional and they also came on time and started right in. They let us know about things that they found and explained what is in store for us next. Ashley, who initially came out to do an assessment and to let us know all about the products Air Flo has to offer, was also very professional and really knows her products. Big thumbs up to you all and thank you all very kindly again.
Diane”
“Air Flow technicians were extremely professional, efficient, courteous and patient with my many questions and pets. We highly recommend them to anyone needing their service.”
“Air Flow technicians were extremely professional, efficient, courteous and patient with my many questions and pets. We highly recommend them to anyone needing their service.”
“Air Flow technicians were extremely professional, efficient, courteous and patient with my many questions and pets. We highly recommend them to anyone needing their service.”
“Tim and Zack arrived on time, they were courteous and worked at a steady pace. Unit works flawlessly. Old unit hauled away. Home left clean. Great job.”
“We recently had a new heat pump system installed at our home. The crew that did the insulation did it over the top good job. We would like to especially acknowledge both Tim and Miles. The project took five days to complete. The crew were on time each day worked very hard and cleaned up after themselves, after each day of work. When they completed the work on Friday, even though the time was late, they spent a very large amount of time helping us understand how to operate the system. I would have no problem recommending your services to others.
I hope you let the onsite crew know how much we appreciated their work.”
“We have these guys service our furnace and heat pump. They do great work. We had our heat pump stop working and they came right out and made repairs. Absolute great service.”
“Positively impressed with the furnace and heat pump servicing today. Maleah was courteous, efficient and knowledgeably answered questions I had about system. Thank you again! This was the first service with Air Flo. They will be the ‘go to’ for future needs.”
“Wanted to thank Michael Mundy and Gerald Bergren for excellent service, and going beyond the basic requirements of a system inspection and replacing the cover for our heat pump. Very conscientious work. Would recommend Air Flo to anyone with heat and air conditioning needs”
“I have allergies and Air Flo’s Jara Reno offered to come out and inspect and adjust our Trane system to improve the air quality in our home. Friendly and professional, Jara made us feel better about our situation. We recommend Air Flo Heating Company for heating and cooling needs.”
“I just had my first experience with the annual maintenance of my Trane Heat Pump HVAC system. The work was performed by Air Flo technician Gerald. He was knowledgable, courteous, efficient, and did an excellent job. I highly recommend Air Flo Heating, both for purchasing a new system (which I did) and for performing the annual maintenance.”
“I’m extremely happy with the service all of you provide. From my initial installation to the preventative maintenance checks Employees are always efficient, on time, friendly and answers all my questions. I will continue to use Air Flo Heating Co. I am confident in their knowledge and willingness to help.”
“AirFlo and Levi Knapp give excellent service and peace of mind for a good price.”
These people are amazing! didn’t have any problem with vents or heater.. but my kitten got down the vent and i had called everyone from the fire department, to other air conditioning services. they called out one of their employees named tony, he knew exactly what to do, he spent over 6 hours trying to get her out.. when all hope was lost i thought she was a goner, but tony’s love for cats proved to be much deeper then i thought. he went under the house and cut open the bottom of our house where the shoot is for the vents, and got her out. my face was said it all. he saved my baby and this air conditioning service does wonders. so if you ever get a cat stuck in your vents, this place can give you some hope!
Rio B.
“Eli is my service rep and he’s fantastic. He’s very thorough and checks everything on my Trane heat pump. This is my usual one year service check up. If I need something explained or I have questions he always answers everything. I will always request him to handle all services needed on my heat pump. Thank all of you at Air Flo.”
Technician was extremely polite, very well informed and explained everything to me in language I understood. I wouldn’t hesitate to refer others to your company.
Mary V.
Austin was at our home today and he was fabulous. He showed us how to run the system in a way we could easily understand. He went under the house, changed the filter and checked everything out. He was friendly, careful of our floors and very professional. I hope to see him again next year.
Helen S
Air Flo technicians have always been professional and done a great job.
Mary S.
Our tech was a nice polite young man. He changed out our old thermostat and checked our furnace and seem knowledgeable. Thanks for everything Air Flo.
Christine C.
Austin was very professional and knowledgeable. He answered all of her questions intelligent. He is an asset to your company.
Michael R.
“We were impressed with the friendly professionalism of the man from AirFlow, who serviced our 1 year old Heat Pump system today. We always recommend AirFlow to people looking for new air systems, because of their excellent service and home-town friendliness, along with high standards of competence.”
“Excellent service! My husband and I were very impressed with the installation crew and service provided. Equipment installed top of the line. From estimation to completion, this project went off without a flaw. Very grateful.”
Routine maintenance. arrived within a few mins of the text message. Very friendly. Asked for any concerns and explained a few things that I asked about. Took care of both furnace and heat pump very timely. Also helped me with a very minor task that I needed an extra hand with.
J. E.
We appreciated the team making extra effort to fit us into the schedule! Gerald was very polite and pleasant as well as knowledgeable about propane fireplaces. He diagnosed and fixed the problem quickly. Thank you!
Cindy M.
This was the best service call that we have ever had. Gerald and Caleb were great. They answered every question and made recommendations on upgrading to meet our needs.
Ed Gomez
Thank you to Evan for servicing our heating system. He was thorough and took time to answer my questions. I also appreciate his courtesy!
Janet F
This was a wonderful experience. The 2 people that came out were very knowledgeable, very courteous. Thank You
Benita M.
Gerald and Malia did a very professional job on our heating system. Very informative and answered all our questions. Very pleasant, thank you for sending them to us.
Larry G
Great job, very efficient and fast and let me know everything he was doing.
Micki Q.
Good service. Prompt and efficient. They certainly know what they are doing
Gene S.
Adam, our technician was knowledgeable, professional, efficient and helpful. This was our first service with air flow. It will not be our last. Thank you!
B.P.
Great service call from Eli today. Had to wait a while for our appointment but worth it for our two heat pumps to get their annual check-ups! Thanks Eli!
Terry S.
I called Airflow for an appointment regarding a Heat Pump and from the beginning my experience was ‘five star.’ The new pump arrived and the crew was outstanding. Caleb and Miles did a superb job as did the entire crew of specialized electricians. From the very beginning, when I called for an appointment, all were courteous and professional. I heard about Airflow from a local, and would highly recommend the company.
Jackie
Technician on time, worked fast and answered all my questions. Five star service.
Samuel R.
Arrived early. Gave me some tips. First service in a lifetime, other than at sale of former homes.
Camille W.
Wow, my best appointment was next Tuesday. A cancellation came up today, Friday and we were called and took it. Air Flow was here in about 30 minutes, took care of the problem perfectly. Saved us sainting for 5 days in et deg weathe.
Bill
The techs were polite and knew just what to do. Everything went very well
Thomas T.
Great service with annual maintenance plan. Thank you!
Steve M.
eli & his helper (am afraid to botch the spelling of her name!) were FABULOUS. love air-flo – from the people who answer the phone to the schedulers to eli. why would anyone go any place else? they’re simply the BEST!!!!!!
Lilllianne G.
The two service reps were professional, knowledgeable, and friendly. They did everything that was necessary.
David T.
Great job! Very professional and very knowledgeable. Thanks!
Tom S.
Outstanding service. Both techs were very professional and courteous. They quickly assessed issue and informed me of the the various options to repair. They gave me the options as this “ this is the least intrusive and costly” up to “if those other options won’t/don’t work, then it will have to be this”. The first option worked, but I was prepared to go all the way if necessary to get heat/air to the spaces serviced by this unit. All in all I’m very happy with the results. And happy with the techs. They took their time to explain clearly the options and answered all my questions. Job well done.
C. R. S.
Thorough, knowledgeable. Answered questions, explained how to clean filter, potential problem areas to watch for. Friendly. Professional. Great experience!
Sandra M.
Quick, efficient and knowledgeable! Thank you Air Flow Heating Co!
Carol K.
Prompt, courteous, service. The technician seems to have done a great job. Thank you!
Witta P.
Gerald did a great job. Quickly analyzed the problem and made necessary repairs.
Eric M.
Really appreciate the professionalism. Always on time, thorough work, great customer service
Debbie
Great Service. He explained what he was doing and then walked me through how to use the new device. He also solved a problem I had with the heat system.
Van N.
We called this morning, and even with a packed schedule, the technician, Gerald Bergen, was able to install a new capacitor in our heat pump by 6PM. He provided us with information about the failed part and made sure that the unit was working properly. When asked, he gave us information about the efficiency of new Trane heat pumps.
Jack W.
Excellent management of service functions! Including reminders for scheduled annual maintenance, timely arrival of technicians, necessary tools to complete the maintenance such as ladders and cleaning wipes, friendly technicians … Air Flo Heating’s service team keeps getting better. Thank you.
Darlene A.K.
Very competent service rep. Friendly, clean and very helpful. HOWEVER, I had a three inch aluminum irrigation pipe laid across my driveway and he ran over it twice. He offered to make it good but you can’t go out and buy a piece of pipe. Really a dumb thing to do. Otherwise I give him a five star rating.
Don G.
I experienced amazing customer service from your employee named Eli. I was not there so I didn’t meet him personally. He called to explain the corrections he made to the system. When I told him I was writing it down so I could explain to my son … ELI OFFERED to call him! That knocked my socks off! My son, Mike OBrien received his call within minutes. Again, for me, this kind of customer service is exceedingly rare … thank you ELI❣️
Linnea O.
Showed on time. Problem solved by very knowledgeable technician. Great service.
David S.
The heat pump maintenance team from AirFlo exemplifies how service contracts should be accomplished. They are professional, courteous, explain what they are doing and answer all questions. My impression is that they really want to maximize the performance of my heat pump at minimum cost to me.
John F.
Excellent service overall. Knowledgeable, courteous, timely. Appreciated the electronic communication updates. Would highly recommend to friends and family.
Judy S.
Adam from Air Flow arrived on time. He worked quickly and efficiently. He was extremely knowledgeable yet patiently and politely answered my questions. He diagnosed the problem and instead of our having to replace our 19 year old Trane Heat Pump we just had to replace a part and a fuse. “Nothing Stops a Trane”. Many thanks!
Claire R.
Always pleasant to work with. Employees very knowledgeable and helpful. Thanks!
Karol D.
Eli was well-versed in the equipment, his deep knowledge and field experience were very evident. His customer service skills were exceptional.
Phil H.
Thank you Air Flo. Responded quickly. Eli Knapp was excellent and found problem with heat pump quickly. Great job.
Evangeline L
On time. Fast, efficient, knowledgeable and personable. Love Airflow. Best products.
Will J.
Mr. Mike Sueme is my HERO!!! I have a 6 year old hardley used Trane Heating and Air Conditioner, which is on the Silver Plan with Air Flow for annual service etc. Mike came out same day during the most recent PNW historic heat wave and inserted a new part that for some reason was bloated up. My home within a few hours went from 85 degrees back down to a comfortable cool of 73 degrees. I had a service window of 12noon – 5:00pm. He called me 30 minutes in advance, so I could meet him. Prompt and finished within an hour. My fur balls are so thankful for Mike!!! 🙂 Mike Sueme ROCKS!!!
Colleen P.
We have used Air Flow in the past for another house. Very professional and the price was very competitive compared to two other companies
Vicki S.
Adam was awesome. So patient and professional. He explained every stephe was taking. Excellent service!
Roberta M.
Excellent customer service – we interviewed 3 other HVAC contractors recommended by Mitsubishi- Air Flow was best, fastest scheduling, most professional salesman Darren. Tech Caleb was very polite, careful and informative throughout the install. We are super pleased with the quiet efficiency and esthetics of both outside and inside- 5 stars for sure – and we got a follow up call today to ensure question. Free.
Lloyd & Kitty P.