“I have allergies and Air Flo’s Jara Reno offered to come out and inspect and adjust our Trane system to improve the air quality in our home. Friendly and professional, Jara made us feel better about our situation. We recommend Air Flo Heating Company for heating and cooling needs.”
“I just had my first experience with the annual maintenance of my Trane Heat Pump HVAC system. The work was performed by Air Flo technician Gerald. He was knowledgable, courteous, efficient, and did an excellent job. I highly recommend Air Flo Heating, both for purchasing a new system (which I did) and for performing the annual maintenance.”
“I’m extremely happy with the service all of you provide. From my initial installation to the preventative maintenance checks Employees are always efficient, on time, friendly and answers all my questions. I will continue to use Air Flo Heating Co. I am confident in their knowledge and willingness to help.”
These people are amazing! didn’t have any problem with vents or heater.. but my kitten got down the vent and i had called everyone from the fire department, to other air conditioning services. they called out one of their employees named tony, he knew exactly what to do, he spent over 6 hours trying to get her out.. when all hope was lost i thought she was a goner, but tony’s love for cats proved to be much deeper then i thought. he went under the house and cut open the bottom of our house where the shoot is for the vents, and got her out. my face was said it all. he saved my baby and this air conditioning service does wonders. so if you ever get a cat stuck in your vents, this place can give you some hope!
“Eli is my service rep and he’s fantastic. He’s very thorough and checks everything on my Trane heat pump. This is my usual one year service check up. If I need something explained or I have questions he always answers everything. I will always request him to handle all services needed on my heat pump. Thank all of you at Air Flo.”
Technician was extremely polite, very well informed and explained everything to me in language I understood. I wouldn’t hesitate to refer others to your company.
Austin was at our home today and he was fabulous. He showed us how to run the system in a way we could easily understand. He went under the house, changed the filter and checked everything out. He was friendly, careful of our floors and very professional. I hope to see him again next year.
“We were impressed with the friendly professionalism of the man from AirFlow, who serviced our 1 year old Heat Pump system today. We always recommend AirFlow to people looking for new air systems, because of their excellent service and home-town friendliness, along with high standards of competence.”
“Excellent service! My husband and I were very impressed with the installation crew and service provided. Equipment installed top of the line. From estimation to completion, this project went off without a flaw. Very grateful.”
Routine maintenance. arrived within a few mins of the text message. Very friendly. Asked for any concerns and explained a few things that I asked about. Took care of both furnace and heat pump very timely. Also helped me with a very minor task that I needed an extra hand with.
We appreciated the team making extra effort to fit us into the schedule! Gerald was very polite and pleasant as well as knowledgeable about propane fireplaces. He diagnosed and fixed the problem quickly. Thank you!
This was the best service call that we have ever had. Gerald and Caleb were great. They answered every question and made recommendations on upgrading to meet our needs.
Gerald and Malia did a very professional job on our heating system. Very informative and answered all our questions. Very pleasant, thank you for sending them to us.
Adam, our technician was knowledgeable, professional, efficient and helpful. This was our first service with air flow. It will not be our last. Thank you!
I called Airflow for an appointment regarding a Heat Pump and from the beginning my experience was ‘five star.’ The new pump arrived and the crew was outstanding. Caleb and Miles did a superb job as did the entire crew of specialized electricians. From the very beginning, when I called for an appointment, all were courteous and professional. I heard about Airflow from a local, and would highly recommend the company.
Wow, my best appointment was next Tuesday. A cancellation came up today, Friday and we were called and took it. Air Flow was here in about 30 minutes, took care of the problem perfectly. Saved us sainting for 5 days in et deg weathe.
eli & his helper (am afraid to botch the spelling of her name!) were FABULOUS. love air-flo – from the people who answer the phone to the schedulers to eli. why would anyone go any place else? they’re simply the BEST!!!!!!
Outstanding service. Both techs were very professional and courteous. They quickly assessed issue and informed me of the the various options to repair. They gave me the options as this “ this is the least intrusive and costly” up to “if those other options won’t/don’t work, then it will have to be this”. The first option worked, but I was prepared to go all the way if necessary to get heat/air to the spaces serviced by this unit. All in all I’m very happy with the results. And happy with the techs. They took their time to explain clearly the options and answered all my questions. Job well done.
C. R. S.
Great Service. He explained what he was doing and then walked me through how to use the new device. He also solved a problem I had with the heat system.
We called this morning, and even with a packed schedule, the technician, Gerald Bergen, was able to install a new capacitor in our heat pump by 6PM. He provided us with information about the failed part and made sure that the unit was working properly. When asked, he gave us information about the efficiency of new Trane heat pumps.
Excellent management of service functions! Including reminders for scheduled annual maintenance, timely arrival of technicians, necessary tools to complete the maintenance such as ladders and cleaning wipes, friendly technicians … Air Flo Heating’s service team keeps getting better. Thank you.
Very competent service rep. Friendly, clean and very helpful. HOWEVER, I had a three inch aluminum irrigation pipe laid across my driveway and he ran over it twice. He offered to make it good but you can’t go out and buy a piece of pipe. Really a dumb thing to do. Otherwise I give him a five star rating.
I experienced amazing customer service from your employee named Eli. I was not there so I didn’t meet him personally. He called to explain the corrections he made to the system. When I told him I was writing it down so I could explain to my son … ELI OFFERED to call him! That knocked my socks off! My son, Mike OBrien received his call within minutes. Again, for me, this kind of customer service is exceedingly rare … thank you ELI❣️
The heat pump maintenance team from AirFlo exemplifies how service contracts should be accomplished. They are professional, courteous, explain what they are doing and answer all questions. My impression is that they really want to maximize the performance of my heat pump at minimum cost to me.
Adam from Air Flow arrived on time. He worked quickly and efficiently. He was extremely knowledgeable yet patiently and politely answered my questions. He diagnosed the problem and instead of our having to replace our 19 year old Trane Heat Pump we just had to replace a part and a fuse. “Nothing Stops a Trane”. Many thanks!
Mr. Mike Sueme is my HERO!!! I have a 6 year old hardley used Trane Heating and Air Conditioner, which is on the Silver Plan with Air Flow for annual service etc. Mike came out same day during the most recent PNW historic heat wave and inserted a new part that for some reason was bloated up. My home within a few hours went from 85 degrees back down to a comfortable cool of 73 degrees. I had a service window of 12noon – 5:00pm. He called me 30 minutes in advance, so I could meet him. Prompt and finished within an hour. My fur balls are so thankful for Mike!!! 🙂 Mike Sueme ROCKS!!!
Excellent customer service – we interviewed 3 other HVAC contractors recommended by Mitsubishi- Air Flow was best, fastest scheduling, most professional salesman Darren. Tech Caleb was very polite, careful and informative throughout the install. We are super pleased with the quiet efficiency and esthetics of both outside and inside- 5 stars for sure – and we got a follow up call today to ensure question. Free.
Lloyd & Kitty P.