Archives: Reviews

“Tony was outstanding. He really knows his work, and gave super-clear explanations of what was going on (and what WASN'T going on), which was massively reassuring. In just a few words: I really appreciated his knowledge, his clear communication, and his integrity.”

– Katherine M.

“A very organized and professional organization. Tim, Tanner and Diego were knowledgeable, organized and helpful. Amazingly quiet installation, as well. We would not hesitate to use them again.”

– Jay L.

“We had an intruder into the crawlspace below the floor of our manufactured home. We had a deceased raccoon. The creature was removed by our pest control company. But then we had to deal with a completely torn up cross member between the duct lines. We called Air Flo and Tony responded. He was thorough and attentive. He carefully explained exactly what he was doing to removed the damaged cross member and then replace it with metal to deter any future intruders. Then we got a very thorough duct cleaning. The process was way more thorough than what was done several years ago when we moved in. Tony cares about the quality of his work and it showed. We really appreciate the care given to our home.”

– James C.

“Alex is a great representative for your company. He is friendly (even with my rambunctious 2-year-old Doodle), personable, efficient, and knowledgeable. He explained everything he was doing during this annual maintenance trip. Although I don’t hope to need his expertise until next year, he can come back and interact with our dog anytime!”

– Bill V.

“I really appreciate the communication to not only confirm and remind me of the scheduled appointment but also the “heads up” text and email that my technician was on his way with his name and a photo. I bought my house 7yrs ago and AirFlow installed the system when it was built in 2007 so you’ve been my go to company. I’ve really had great service technicians over the years but now I’ve met Ryan! Omg he’s wonderful, he showed me some things I’d never know before plus he told me he helped install the system’s duct work when the house was built. I will always request him from now on! Thank you AirFlow!”

– Beverly B.

“Alex was polite, respectful and professional as he conducted service in the heat pump units and whole house circulation unit. He always donned the footies in the house. He was very fast in completing the work. Definitely would recommend him to anyone else. He was very respectful of the AirFlo brand.”

– Scott L.

“Alex was very polite and knowledgeable and I felt comfortable having him work in my home. All of the people I have worked with at AirFlo have been very easy to work with and very knowledgeable. Today’s appointment was a filter cleaning. They did install my entire HVAC system and did a great job. I recommend them.”

– Whitney L.

“City nearest me is ORTING.

Alex did a great job. He arrived on time shortly before 8 am. And that is saying something considering he was coming from Sequim.
He was polite and professional. Answered all my concerns. If Alex is typical of your service employees, you have a very good service department. He represents what I’ve come to expect from AIRFLOW.”

– John C.

“We requested a service call for duct cleaning which was scheduled promptly. The service technician arrived on time, and proceeded to inspect the ducts in the house. He worked efficiently and showed respect for the house and furnishings. His exam determined that the ductwork was not in need of cleaning at this time. His honest assessment of that was appreciated. We will continue to be a client of Airflow Heating Company.”

– Penny T.

“Our family is very happy with the whole process of replacing the old mini-split heatb pump. Todd Hulbert, the salesman, was a big help with choosing the right system and the process went smoothly.
The two installers, Tim Travers and Zach Hanson were a great team. From the moment they arrived they made me feel comfortable and provided great service in a polite and friendly manner. And before leaving they explained all the functions and took time to answer any questions that we had.
So, I give high marks and recommend the Air Flo company.
It's great to feel cozy and warm….”

– Bruce C.

“Installation of a new heat pump for a ductless mini split system and two indoor units went really well. Tim and Zach were both fastidious about our home, which was so welcome. The positioning, the care, the attention to detail, both mechanical and aesthetic, the focused work — it all led to a great result and we couldn't be happier. We were surprised late in the game to learn that site prep for the exterior unit was in our wheelhouse, but even there, we got a great crew together and everyone collaborated really well. Highly recommend.”

– Stephan G.

“We were very impressed by the professionalism of the Air-Flo staff, from the schedulers to the customer service representatives. Our technician, Tony, was a stand-out. He did a thorough job with cleaning our dryer vent, which has a complex and unusual installation. But he went beyond the usual in educating us in prevention and future service needs. He was sincerely concerned that we have all the information we need for safety and proper operation of the dryer and that all our questions were answered. All his explanations were clear and thorough–Tony is an excellent communicator, educator and representative for the company.”

– Julie C.

“Tanner, Diego and Ben are the best. They installed our heat pump and furnace. It’s a hard job and these guys are very professional and they also came on time and started right in. They let us know about things that they found and explained what is in store for us next.  Ashley, who initially came out to do an assessment and to let us know all about the products Air Flo has to offer, was also very professional and really knows her products.  Big thumbs up to you all and thank you all very kindly again.

– Diane H.

“We recently had a new heat pump system installed at our home. The crew that did the insulation did it over the top good job. We would like to especially acknowledge both Tim and Miles. The project took five days to complete. The crew were on time each day worked very hard and cleaned up after themselves, after each day of work. When they completed the work on Friday, even though the time was late, they spent a very large amount of time helping us understand how to operate the system. I would have no problem recommending your services to others.

I hope you let the onsite crew know how much we appreciated their work.”

– Don M.

“Positively impressed with the furnace and heat pump servicing today. Maleah was courteous, efficient and knowledgeably answered questions I had about system. Thank you again! This was the first service with Air Flo. They will be the ‘go to’ for future needs.”

– Todd S.

These people are amazing! didn’t have any problem with vents or heater.. but my kitten got down the vent and i had called everyone from the fire department, to other air conditioning services. they called out one of their employees named tony, he knew exactly what to do, he spent over 6 hours trying to get her out.. when all hope was lost i thought she was a goner, but tony’s love for cats proved to be much deeper then i thought. he went under the house and cut open the bottom of our house where the shoot is for the vents, and got her out. my face was said it all. he saved my baby and this air conditioning service does wonders. so if you ever get a cat stuck in your vents, this place can give you some hope!

Rio B.

“Eli is my service rep and he’s fantastic. He’s very thorough and checks everything on my Trane heat pump. This is my usual one year service check up. If I need something explained or I have questions he always answers everything. I will always request him to handle all services needed on my heat pump. Thank all of you at Air Flo.”

– Cheryl P.

Austin was at our home today and he was fabulous. He showed us how to run the system in a way we could easily understand. He went under the house, changed the filter and checked everything out. He was friendly, careful of our floors and very professional. I hope to see him again next year.

Helen S

Air Flo technicians have always been professional and done a great job.

Mary S.

Our tech was a nice polite young man. He changed out our old thermostat and checked our furnace and seem knowledgeable. Thanks for everything Air Flo.

Christine C.


Joseph C.

Great service! Eli made our annual servicing a rewarding experience.

Brent K.

Great guys; super service; fair price

Brent O.

On time , great attitudes, done right !! What more can you ask

Richard S.

“We were impressed with the friendly professionalism of the man from AirFlow, who serviced our 1 year old Heat Pump system today. We always recommend AirFlow to people looking for new air systems, because of their excellent service and home-town friendliness, along with high standards of competence.”

– Drew and Pamela E.

Routine maintenance. arrived within a few mins of the text message. Very friendly. Asked for any concerns and explained a few things that I asked about. Took care of both furnace and heat pump very timely. Also helped me with a very minor task that I needed an extra hand with.

J. E.

We appreciated the team making extra effort to fit us into the schedule! Gerald was very polite and pleasant as well as knowledgeable about propane fireplaces. He diagnosed and fixed the problem quickly. Thank you!

Cindy M.

This was a wonderful experience. The 2 people that came out were very knowledgeable, very courteous. Thank You

Benita M.

Gerald and Malia did a very professional job on our heating system. Very informative and answered all our questions. Very pleasant, thank you for sending them to us.

Larry G

Great job, very efficient and fast and let me know everything he was doing.

Micki Q.

Great service call from Eli today. Had to wait a while for our appointment but worth it for our two heat pumps to get their annual check-ups! Thanks Eli!

Terry S.


Frank L

I called Airflow for an appointment regarding a Heat Pump and from the beginning my experience was ‘five star.’ The new pump arrived and the crew was outstanding. Caleb and Miles did a superb job as did the entire crew of specialized electricians. From the very beginning, when I called for an appointment, all were courteous and professional. I heard about Airflow from a local, and would highly recommend the company.


Fantastic. Guys know what you are doing. Thanks so much.

George S.

Technician on time, worked fast and answered all my questions. Five star service.

Samuel R.

Arrived early. Gave me some tips. First service in a lifetime, other than at sale of former homes.

Camille W.

Wow, my best appointment was next Tuesday. A cancellation came up today, Friday and we were called and took it. Air Flow was here in about 30 minutes, took care of the problem perfectly. Saved us sainting for 5 days in et deg weathe.


The techs were polite and knew just what to do. Everything went very well

Thomas T.


Marta T.

eli & his helper (am afraid to botch the spelling of her name!) were FABULOUS. love air-flo – from the people who answer the phone to the schedulers to eli. why would anyone go any place else? they’re simply the BEST!!!!!!

Lilllianne G.

Outstanding service. Both techs were very professional and courteous. They quickly assessed issue and informed me of the the various options to repair. They gave me the options as this “ this is the least intrusive and costly” up to “if those other options won’t/don’t work, then it will have to be this”. The first option worked, but I was prepared to go all the way if necessary to get heat/air to the spaces serviced by this unit. All in all I’m very happy with the results. And happy with the techs. They took their time to explain clearly the options and answered all my questions. Job well done.

C. R. S.

Thorough, knowledgeable. Answered questions, explained how to clean filter, potential problem areas to watch for. Friendly. Professional. Great experience!

Sandra M.

Prompt, courteous, service. The technician seems to have done a great job. Thank you!

Witta P.

Gerald did a great job. Quickly analyzed the problem and made necessary repairs.

Eric M.

Great Service. He explained what he was doing and then walked me through how to use the new device. He also solved a problem I had with the heat system.

Van N.

We called this morning, and even with a packed schedule, the technician, Gerald Bergen, was able to install a new capacitor in our heat pump by 6PM. He provided us with information about the failed part and made sure that the unit was working properly. When asked, he gave us information about the efficiency of new Trane heat pumps.

Jack W.

Excellent management of service functions! Including reminders for scheduled annual maintenance, timely arrival of technicians, necessary tools to complete the maintenance such as ladders and cleaning wipes, friendly technicians … Air Flo Heating’s service team keeps getting better. Thank you.

Darlene A.K.

Gerald was very polite, professional, and helpful. A model technician!

Mark W

Very competent service rep. Friendly, clean and very helpful. HOWEVER, I had a three inch aluminum irrigation pipe laid across my driveway and he ran over it twice. He offered to make it good but you can’t go out and buy a piece of pipe. Really a dumb thing to do. Otherwise I give him a five star rating.

Don G.

I experienced amazing customer service from your employee named Eli. I was not there so I didn’t meet him personally. He called to explain the corrections he made to the system. When I told him I was writing it down so I could explain to my son … ELI OFFERED to call him! That knocked my socks off! My son, Mike OBrien received his call within minutes. Again, for me, this kind of customer service is exceedingly rare … thank you ELI❣️

Linnea O.

The heat pump maintenance team from AirFlo exemplifies how service contracts should be accomplished. They are professional, courteous, explain what they are doing and answer all questions. My impression is that they really want to maximize the performance of my heat pump at minimum cost to me.

John F.

Excellent service overall. Knowledgeable, courteous, timely. Appreciated the electronic communication updates. Would highly recommend to friends and family.

Judy S.

Adam from Air Flow arrived on time. He worked quickly and efficiently. He was extremely knowledgeable yet patiently and politely answered my questions. He diagnosed the problem and instead of our having to replace our 19 year old Trane Heat Pump we just had to replace a part and a fuse. “Nothing Stops a Trane”. Many thanks!

Claire R.

Eli was well-versed in the equipment, his deep knowledge and field experience were very evident. His customer service skills were exceptional.

Phil H.

Thank you Air Flo. Responded quickly. Eli Knapp was excellent and found problem with heat pump quickly. Great job.

Evangeline L

On time. Fast, efficient, knowledgeable and personable. Love Airflow. Best products.

Will J.

Mr. Mike Sueme is my HERO!!! I have a 6 year old hardley used Trane Heating and Air Conditioner, which is on the Silver Plan with Air Flow for annual service etc. Mike came out same day during the most recent PNW historic heat wave and inserted a new part that for some reason was bloated up. My home within a few hours went from 85 degrees back down to a comfortable cool of 73 degrees. I had a service window of 12noon – 5:00pm. He called me 30 minutes in advance, so I could meet him. Prompt and finished within an hour. My fur balls are so thankful for Mike!!! 🙂 Mike Sueme ROCKS!!!

Colleen P.

Adam was awesome. So patient and professional. He explained every stephe was taking. Excellent service!

Roberta M.

Excellent customer service – we interviewed 3 other HVAC contractors recommended by Mitsubishi- Air Flow was best, fastest scheduling, most professional salesman Darren. Tech Caleb was very polite, careful and informative throughout the install. We are super pleased with the quiet efficiency and esthetics of both outside and inside- 5 stars for sure – and we got a follow up call today to ensure question. Free.

Lloyd & Kitty P.