Testimonials Articles

Heat Pump Maintenance in Silverdale, WA 98383

June 22, 2024

“The technician was helpful and thorough.”

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Heat Pump Maintenance in Bremerton, WA 98312

June 17, 2024

“Arrived on time was prompt and efficient, polite and helpful answering all questions and concerns.”

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Heat Pump Maintenance in Bremerton, WA 98312

June 17, 2024

“Arrived on time was prompt and efficient, polite and helpful answering all questions and concerns.”

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Ductless Mini Split Maintenance in Port Townsend, WA 98368

June 15, 2024

“Polite, informative, professional got to work and took care of business. Very competent.”

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Heat Pump Maintenance in Port Ludlow, WA 98365

June 7, 2024

“Pleasant, informative technician. Good customer service.”

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Heat Pump Installation in Port Townsend, WA 98368

May 29, 2024

“A very organized and professional organization. Tim, Tanner and Diego were knowledgeable, organized and helpful. Amazingly quiet installation, as well. We would not hesitate to use them again.”

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Air Duct Repair in Port Townsend, WA 98368

May 23, 2024

“We had an intruder into the crawlspace below the floor of our manufactured home. We had a deceased raccoon. The creature was removed by our pest control company. But then we had to deal with a completely torn up cross member between the duct lines. We called Air Flo and Tony responded. He was thorough…

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Ductless Mini Split Maintenance in Port Ludlow, WA 98365

May 23, 2024

“Alex was very professional and timely! I appreciated all the information he provided me regarding our system.”

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Heat Pump Maintenance in Port Townsend, WA 98368

May 10, 2024

“Alex is a great representative for your company. He is friendly (even with my rambunctious 2-year-old Doodle), personable, efficient, and knowledgeable. He explained everything he was doing during this annual maintenance trip. Although I don’t hope to need his expertise until next year, he can come back and interact with our dog anytime!”

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Heat Pump Maintenance in Port Angeles, WA 98363

May 9, 2024

“I really appreciate the communication to not only confirm and remind me of the scheduled appointment but also the “heads up” text and email that my technician was on his way with his name and a photo. I bought my house 7yrs ago and AirFlow installed the system when it was built in 2007 so…

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Heat Pump Maintenance in Port Angeles, WA 98362

May 7, 2024

“Alex was polite, respectful and professional as he conducted service in the heat pump units and whole house circulation unit. He always donned the footies in the house. He was very fast in completing the work. Definitely would recommend him to anyone else. He was very respectful of the AirFlo brand.”

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Gas Furnace Repair in Port Ludlow, WA 98365

May 4, 2024

“Prompt response. Friendly service personnel. Problem solved.”

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Duct Cleaning Maintenance in Bainbridge Island, WA 98110

May 3, 2024

“Alex was very polite and knowledgeable and I felt comfortable having him work in my home. All of the people I have worked with at AirFlo have been very easy to work with and very knowledgeable. Today’s appointment was a filter cleaning. They did install my entire HVAC system and did a great job. I…

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Air Handlers Maintenance in Bainbridge Island, WA 98110

May 2, 2024

“Gerald is such a pro. We love how he handles everything thoroughly and efficiently.”

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Other Maintenance in Port Orchard, WA 98360

April 26, 2024

“City nearest me is ORTING. Alex did a great job. He arrived on time shortly before 8 am. And that is saying something considering he was coming from Sequim. He was polite and professional. Answered all my concerns. If Alex is typical of your service employees, you have a very good service department. He represents…

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Heat Pump Maintenance in Port Ludlow, WA 98365

April 9, 2024

“Friendly and knowledgeable at a reasonable price”

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Ductless Mini Split Maintenance in Port Angeles, WA 98362

March 22, 2024

“Tanner and Diego serviced both of my ductless heat pumps today. They were courteous, on time, professional and did a great job. Thank you very much”

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Duct Cleaning Maintenance in Port Ludlow, WA 98365

February 13, 2024

“We requested a service call for duct cleaning which was scheduled promptly. The service technician arrived on time, and proceeded to inspect the ducts in the house. He worked efficiently and showed respect for the house and furnishings. His exam determined that the ductwork was not in need of cleaning at this time. His honest…

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Ductless Mini Split Installation in Port Townsend, WA 989368

January 30, 2024

“Our family is very happy with the whole process of replacing the old mini-split heatb pump. Todd Hulbert, the salesman, was a big help with choosing the right system and the process went smoothly. The two installers, Tim Travers and Zach Hanson were a great team. From the moment they arrived they made me feel…

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Ductless Mini Split Installation in Bainbridge Island, WA 98110

December 12, 2023

“Installation of a new heat pump for a ductless mini split system and two indoor units went really well. Tim and Zach were both fastidious about our home, which was so welcome. The positioning, the care, the attention to detail, both mechanical and aesthetic, the focused work — it all led to a great result…

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Dryer Vent Cleaning Maintenance in Port Ludlow, WA 98365

December 6, 2023

“We were very impressed by the professionalism of the Air-Flo staff, from the schedulers to the customer service representatives. Our technician, Tony, was a stand-out. He did a thorough job with cleaning our dryer vent, which has a complex and unusual installation. But he went beyond the usual in educating us in prevention and future…

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Heat Pump Maintenance in Port Ludlow, WA 98365

November 2, 2023

“Maliah did a great job on our annual checkup. In addition to being very personable, she offered us some helpful advice and was sweet to our dog!”

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Zone Control System Replacement in Port Townsend, WA 98368

June 26, 2023

“Air Flo’s installers worked to replace our entire heating/cooling system very efficiently. They answered our questions, were polite, and we are extremely satisfied.”

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Heat Pump Installation in Port Townsend, WA 98368

June 15, 2023

“Tanner, Diego and Ben are the best. They installed our heat pump and furnace. It’s a hard job and these guys are very professional and they also came on time and started right in. They let us know about things that they found and explained what is in store for us next.  Ashley, who initially…

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Ductless Mini Split Maintenance in Bainbridge Island, WA 98370

May 15, 2023

“Air Flow technicians were extremely professional, efficient, courteous and patient with my many questions and pets. We highly recommend them to anyone needing their service.”

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Ductless Mini Split Maintenance in Bremerton, WA 98370

May 15, 2023

“Air Flow technicians were extremely professional, efficient, courteous and patient with my many questions and pets. We highly recommend them to anyone needing their service.”

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Ductless Mini Split Maintenance in Bremerton, WA 98370

May 15, 2023

“Air Flow technicians were extremely professional, efficient, courteous and patient with my many questions and pets. We highly recommend them to anyone needing their service.”

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Heat Pump Installation in Port Angeles, WA 98363

April 13, 2023

“Tim and Zack arrived on time, they were courteous and worked at a steady pace. Unit works flawlessly. Old unit hauled away. Home left clean. Great job.”

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Heat Pump Installation in Port Townsend, WA 98368

April 10, 2023

“We recently had a new heat pump system installed at our home. The crew that did the insulation did it over the top good job. We would like to especially acknowledge both Tim and Miles. The project took five days to complete. The crew were on time each day worked very hard and cleaned up…

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Heat Pump Maintenance in Kingston, WA 98346

March 1, 2023

“Nicely done. On time and efficient.”

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Heat Pump Maintenance in Port Townsend, WA 98368

February 6, 2023

“Positively impressed with the furnace and heat pump servicing today. Maleah was courteous, efficient and knowledgeably answered questions I had about system. Thank you again! This was the first service with Air Flo. They will be the ‘go to’ for future needs.”

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Great Speedy Service

June 20, 2022

Great speedy service. Thank you. Jason S

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This Place can Give You Some Hope!

May 21, 2022

These people are amazing! didn’t have any problem with vents or heater.. but my kitten got down the vent and i had called everyone from the fire department, to other air conditioning services. they called out one of their employees named tony, he knew exactly what to do, he spent over 6 hours trying to…

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Heat Pump Maintenance in Gig Harbor, WA 98332

May 6, 2022

“Eli is my service rep and he’s fantastic. He’s very thorough and checks everything on my Trane heat pump. This is my usual one year service check up. If I need something explained or I have questions he always answers everything. I will always request him to handle all services needed on my heat pump.…

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I Wouldn’t Hesitate to Refer Others to Your Company

May 5, 2022

Technician was extremely polite, very well informed and explained everything to me in language I understood. I wouldn’t hesitate to refer others to your company. Mary V.

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Austin Was at Our Home Today and He Was Fabulous

May 2, 2022

Austin was at our home today and he was fabulous. He showed us how to run the system in a way we could easily understand. He went under the house, changed the filter and checked everything out. He was friendly, careful of our floors and very professional. I hope to see him again next year.…

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Always Been Professional

April 25, 2022

Air Flo technicians have always been professional and done a great job. Mary S.

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Thanks for Everything Air Flo

April 21, 2022

Our tech was a nice polite young man. He changed out our old thermostat and checked our furnace and seem knowledgeable. Thanks for everything Air Flo. Christine C.

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Eli!

April 15, 2022

Eli!!! Joseph C.

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Great Service!

April 14, 2022

Great service! Eli made our annual servicing a rewarding experience. Brent K.

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Super Service

April 12, 2022

Great guys; super service; fair price Brent O.

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Done Right!

April 8, 2022

On time , great attitudes, done right !! What more can you ask Richard S.

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Austin was Very Professional and Knowledgeable

April 5, 2022

Austin was very professional and knowledgeable. He answered all of her questions intelligent. He is an asset to your company. Michael R.

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Heat Pump Maintenance in Silverdale, WA 98311

March 18, 2022

“We were impressed with the friendly professionalism of the man from AirFlow, who serviced our 1 year old Heat Pump system today. We always recommend AirFlow to people looking for new air systems, because of their excellent service and home-town friendliness, along with high standards of competence.”

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Took Care of Both Furnace and Heat Pump Very Timely

March 9, 2022

Routine maintenance. arrived within a few mins of the text message. Very friendly. Asked for any concerns and explained a few things that I asked about. Took care of both furnace and heat pump very timely. Also helped me with a very minor task that I needed an extra hand with. J. E.

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Thank You!

March 2, 2022

We appreciated the team making extra effort to fit us into the schedule! Gerald was very polite and pleasant as well as knowledgeable about propane fireplaces. He diagnosed and fixed the problem quickly. Thank you! Cindy M.

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This Was the Best Service Call That We Have Ever Had

February 25, 2022

This was the best service call that we have ever had. Gerald and Caleb were great. They answered every question and made recommendations on upgrading to meet our needs. Ed Gomez

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Thank You to Evan for Servicing Our Heating System

February 22, 2022

Thank you to Evan for servicing our heating system. He was thorough and took time to answer my questions. I also appreciate his courtesy! Janet F

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Very Efficient and Professional

February 2, 2022

Very efficient and professional. Jack L.

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Very Knowledgeable, Very Courteous

February 1, 2022

This was a wonderful experience. The 2 people that came out were very knowledgeable, very courteous. Thank You Benita M.

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Very Informative and Answered All Our Questions

January 31, 2022

Gerald and Malia did a very professional job on our heating system. Very informative and answered all our questions. Very pleasant, thank you for sending them to us. Larry G

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Great Job, Very Efficient

January 25, 2022

Great job, very efficient and fast and let me know everything he was doing. Micki Q.

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Very Thorough and Professional

January 17, 2022

Very thorough and professional. Sharyn F.

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Your Guys Came in a Timely Manner

January 15, 2022

Your guys came in a timely manner and did a good job. Don C.

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Knowledgeable and Professional

January 13, 2022

Knowledgeable and professional tech. Mike M.

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They Certainly Know What They are Doing

December 30, 2021

Good service. Prompt and efficient. They certainly know what they are doing Gene S.

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Knowledgeable, Professional, Efficient and Helpful

December 30, 2021

Adam, our technician was knowledgeable, professional, efficient and helpful. This was our first service with air flow. It will not be our last. Thank you! B.P.

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Thanks Eli!

December 30, 2021

Great service call from Eli today. Had to wait a while for our appointment but worth it for our two heat pumps to get their annual check-ups! Thanks Eli! Terry S.

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Excellent

December 28, 2021

Excellent Frank L

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Would Highly Recommend

December 28, 2021

I called Airflow for an appointment regarding a Heat Pump and from the beginning my experience was ‘five star.’ The new pump arrived and the crew was outstanding. Caleb and Miles did a superb job as did the entire crew of specialized electricians. From the very beginning, when I called for an appointment, all were…

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Fantastic

December 24, 2021

Fantastic. Guys know what you are doing. Thanks so much. George S.

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Polite and Informative

December 23, 2021

excellent:polite and informative John H.

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Five Star Service

December 23, 2021

Technician on time, worked fast and answered all my questions. Five star service. Samuel R.

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Prompt, efficient and friendly

December 18, 2021

Prompt, efficient and friendly. Highly recommended.

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Arrived early

December 11, 2021

Arrived early. Gave me some tips. First service in a lifetime, other than at sale of former homes. Camille W.

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Took care of the problem perfectly

December 11, 2021

Wow, my best appointment was next Tuesday. A cancellation came up today, Friday and we were called and took it. Air Flow was here in about 30 minutes, took care of the problem perfectly. Saved us sainting for 5 days in et deg weathe. Bill

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Everything went very well

November 30, 2021

The techs were polite and knew just what to do. Everything went very well Thomas T.

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Great service with annual maintenance plan

November 23, 2021

Great service with annual maintenance plan. Thank you! Steve M.

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Five star all the way

November 14, 2021

Five star all the way Karen B.

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Excellent

November 8, 2021

Excellent Marta T.

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Good professional service!

November 8, 2021

Good professional service! Arthur S.

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Love Air Flo

October 14, 2021

eli & his helper (am afraid to botch the spelling of her name!) were FABULOUS. love air-flo – from the people who answer the phone to the schedulers to eli. why would anyone go any place else? they’re simply the BEST!!!!!! Lilllianne G.

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Two service reps were professional, knowledgeable, and friendly

October 12, 2021

The two service reps were professional, knowledgeable, and friendly. They did everything that was necessary. David T.

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Did a great job!

October 7, 2021

Did a great job! Richard K.

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Great service and service person

October 6, 2021

Great service and service person. Stan G.

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Excellent service, as always!

October 1, 2021

Gerald was great to work with. Excellent service, as always! Butch S.

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Very professional and very knowledgeable

September 30, 2021

Great job! Very professional and very knowledgeable. Thanks! Tom S.

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Both techs were very professional and courteous

September 29, 2021

Outstanding service. Both techs were very professional and courteous. They quickly assessed issue and informed me of the the various options to repair. They gave me the options as this “ this is the least intrusive and costly” up to “if those other options won’t/don’t work, then it will have to be this”. The first…

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Great experience!

September 29, 2021

Thorough, knowledgeable. Answered questions, explained how to clean filter, potential problem areas to watch for. Friendly. Professional. Great experience! Sandra M.

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Thank you Air Flow Heating Co!

September 21, 2021

Quick, efficient and knowledgeable! Thank you Air Flow Heating Co! Carol K.

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Very professional & always polite

September 21, 2021

Very professional & always polite Peter & Lorelei J.

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Prompt, courteous, service.

September 20, 2021

Prompt, courteous, service. The technician seems to have done a great job. Thank you! Witta P.

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Professional and 1st rate.

September 13, 2021

The 2 technicians were professional and 1st rate. Great job. Mark K.

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Timely, professional service.

September 13, 2021

Timely, professional service. Cherie S.

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Great service

September 8, 2021

Great service. Roger L.

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Gerald did a great job

September 2, 2021

Gerald did a great job. Quickly analyzed the problem and made necessary repairs. Eric M.

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Really appreciate the professionalism.

August 30, 2021

Really appreciate the professionalism. Always on time, thorough work, great customer service Debbie

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Excellent service!

August 27, 2021

Excellent service! Kristine F.

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Solved a problem I had with the heat system

August 23, 2021

Great Service. He explained what he was doing and then walked me through how to use the new device. He also solved a problem I had with the heat system. Van N.

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Installed a new capacitor in our heat pump

August 15, 2021

We called this morning, and even with a packed schedule, the technician, Gerald Bergen, was able to install a new capacitor in our heat pump by 6PM. He provided us with information about the failed part and made sure that the unit was working properly. When asked, he gave us information about the efficiency of…

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Excellent management of service functions!

August 10, 2021

Excellent management of service functions! Including reminders for scheduled annual maintenance, timely arrival of technicians, necessary tools to complete the maintenance such as ladders and cleaning wipes, friendly technicians … Air Flo Heating’s service team keeps getting better. Thank you. Darlene A.K.

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The guys were great

July 31, 2021

The guys were great Morris J.

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A model technician!

July 27, 2021

Gerald was very polite, professional, and helpful. A model technician! Mark W

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Very competent service rep.

July 26, 2021

Very competent service rep. Friendly, clean and very helpful. HOWEVER, I had a three inch aluminum irrigation pipe laid across my driveway and he ran over it twice. He offered to make it good but you can’t go out and buy a piece of pipe. Really a dumb thing to do. Otherwise I give him…

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This kind of customer service is exceedingly rare

July 21, 2021

I experienced amazing customer service from your employee named Eli. I was not there so I didn’t meet him personally. He called to explain the corrections he made to the system. When I told him I was writing it down so I could explain to my son … ELI OFFERED to call him! That knocked…

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Problem solved by very knowledgeable technician

July 9, 2021

Showed on time. Problem solved by very knowledgeable technician. Great service. David S.

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Professional, courteous, explain what they are doing and answer all questions.

July 9, 2021

The heat pump maintenance team from AirFlo exemplifies how service contracts should be accomplished. They are professional, courteous, explain what they are doing and answer all questions. My impression is that they really want to maximize the performance of my heat pump at minimum cost to me. John F.

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Excellent service overall

July 8, 2021

Excellent service overall. Knowledgeable, courteous, timely. Appreciated the electronic communication updates. Would highly recommend to friends and family. Judy S.

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Many thanks!

July 7, 2021

Adam from Air Flow arrived on time. He worked quickly and efficiently. He was extremely knowledgeable yet patiently and politely answered my questions. He diagnosed the problem and instead of our having to replace our 19 year old Trane Heat Pump we just had to replace a part and a fuse. “Nothing Stops a Trane”.…

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Always pleasant to work with

July 6, 2021

Always pleasant to work with. Employees very knowledgeable and helpful. Thanks! Karol D.

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Customer service skills were exceptional

July 3, 2021

Eli was well-versed in the equipment, his deep knowledge and field experience were very evident. His customer service skills were exceptional. Phil H.

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Responded quickly

July 2, 2021

Thank you Air Flo. Responded quickly. Eli Knapp was excellent and found problem with heat pump quickly. Great job. Evangeline L

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Love Airflow

June 30, 2021

On time. Fast, efficient, knowledgeable and personable. Love Airflow. Best products. Will J.

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Mike Sueme ROCKS!!!

June 30, 2021

Mr. Mike Sueme is my HERO!!! I have a 6 year old hardley used Trane Heating and Air Conditioner, which is on the Silver Plan with Air Flow for annual service etc. Mike came out same day during the most recent PNW historic heat wave and inserted a new part that for some reason was…

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Very professional and the price was very competitive

June 28, 2021

We have used Air Flow in the past for another house. Very professional and the price was very competitive compared to two other companies Vicki S.

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Excellent service!

June 27, 2021

Adam was awesome. So patient and professional. He explained every stephe was taking. Excellent service! Roberta M.

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Air Flow was best, fastest scheduling, most professional

June 25, 2021

Excellent customer service – we interviewed 3 other HVAC contractors recommended by Mitsubishi- Air Flow was best, fastest scheduling, most professional salesman Darren. Tech Caleb was very polite, careful and informative throughout the install. We are super pleased with the quiet efficiency and esthetics of both outside and inside- 5 stars for sure – and…

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